Jun 04, 2025 Partnering with CACEO to Promote Officer Safety and Professional Excellence
Embassy Consulting Services was honored to partner with the California Association of Code Enforcement Officers (CACEO) to deliver a specialized webinar-based training on Customer Service and De-escalation to over 150 CACEO members. This training, facilitated by Joe Levy, was designed to support Code Enforcement Officers in managing the often complex and emotionally charged interactions they face in the field.
As Code Enforcement Officers, engaging with the public is a central part of the job—often rewarding, but at times challenging. Officers are frequently called upon to interact with individuals who may be upset, frustrated, or even confrontational. Recognizing the critical need for practical tools and strategies to handle these situations effectively, this three-hour training aimed to empower officers with the confidence and skills needed to respond professionally and safely.
Training Topics Included:
- Delivering Exceptional Customer Service
- Understanding Aggressive Behavior
- The Origins of Difficult Behavior
- Avoiding Emotional “Hooks”
- The Role of Emotions in Conflict
- The Fight or Flight Response
- Identifying Emotional Triggers
- De-escalation Techniques & Active Listening
- Setting Limits and Dealing with Profanity
This training emphasized the importance of emotional intelligence, situational awareness, and communication strategies as key tools for maintaining professionalism and diffusing conflict. Our goal is to help officers build positive relationships with the communities they serve—while ensuring their own personal safety.
Supporting CACEO’s Officer Safety Initiatives
CACEO has long been at the forefront of promoting officer safety and professional development. Their ongoing commitment to their members’ well-being is further demonstrated through the recent launch of their Officer Safety Certificate Program. This new certification allows Code Enforcement professionals to demonstrate advanced knowledge and training in officer safety practices—an initiative we fully support and are proud to align with.
At Embassy Consulting Services, we believe that training is one of the most powerful tools to support public safety professionals. We are proud to collaborate with organizations like CACEO that share our values and vision for safer, more effective community engagement.
Need Support for Your Department?
If your agency is looking to provide engaging, relevant, and effective training in customer service, de-escalation, or officer safety, we invite you to connect with us. We offer a wide range of customizable training programs designed to meet the unique needs of your personnel and community.
Contact us today or visit homepage to learn more.