Customer Service & Emotional Intelligence Training
In this fast-paced world, working with the public can be both rewarding and challenging. Sometimes customers have a legitimate reason to be upset and sometimes they do not. In either case, you should be prepared to deal with difficult customers and find ways to successfully manage and resolve these encounters.
When working with the public, possessing Emotional Intelligence (EQ) can be a very powerful tool. This live training will explore the role that emotions play when dealing with difficult or challenging people. Emotional Intelligence (EQ) is a set of skills that can be improved. Those who are able to increase their EQ have a distinct advantage both professionally and personally in a number of areas including self-awareness, emotional management, decision making and relationship skills.
Chief Charlie Celano, Tustin Police Department (ret)
Charlie Celano is a recently retired police chief and has 27 years of law enforcement experience, including over 18 years in supervisory, management and command level positions within the organization. Charlie has taught law enforcement professionals throughout the country and is a graduate of the FBI National Academy Class #258.
Commander Josef Levy, Long Beach Police Department (ret)
Josef Levy has close to 30 years of law enforcement experience and is a highly skilled facilitator who has conducted trainings for thousands of law enforcement professionals throughout the country. He has also trained at the international level, training law enforcement delegations from France, Germany, Israel and Russia.
– Each student will be given a complimentary copy of the book Emotional Intelligence 2.0 which includes a personal EQ assessment.
Embassy Consulting Services LLC is owned and operated by Josef Levy, Commander (Retired) Long Beach Police Department and Lysa Gamboa-Levy. Embassy training seminars are not open to the general public. Embassy reserves the right to restrict or deny enrollment or access to any individual.
*No refunds, however, substitutions will be permitted.